Live Chat Software And Why You Need To Make Use Of It

Your website is slowly but surely losing ground to its competitors. If things keep up the way they’ve been going you might be losing money by year’s end. It is irritating; you were one of the very first sites offering the kind of services you offer and now you are losing ground to these new kids on the block. You’re still ranking high for the essential keywords that you’ve identified and your traffic hasn’t dropped anywhere near as dramatically as your sales have. Your competition only bothered to crawl into the market after you demonstrated how it could be done profitably and now they are stealing bread from your table. But how is it that they are doing it? There’s not a single one of them that has the experience that you do and none of them offer services that measure up to what you’re providing. Possibly it is time you considered setting up live chat software on your site and supplying live customer support.

## The most bothersome of these new competitors has something of that nature on his site. The thing is that he isn’t selling anything that I don’t already sell and frankly he’s nowhere near as credible.

That merely goes to demonstrate the power of live chat. What his website has over yours is that his visitors are able to chat live with an operator and get his questions answered right away. The problem is that his visitors were also likely your visitors. People who are prepared to buy want to have any question answered right away so that they can move on with their purchase. It’s not good enough to have a contact email if your competitor has a chat option.

## But I offer a much better service, with superior options. I have got two to three times the experience ,an extensive FAQ page, and a boatload of testimonials. Surely that must count for something.

Of course it does. It counts for a great deal as a matter of fact. It likely makes a huge difference for just about every visitor of yours that goes on to buy your service; but those aren’t the individuals you’re interested in. You are primarily concerned with the increasing number of visitors who’re surfing over to your competitors and having their questions answered there.

## I don’t know if I can afford to overhaul my entire site to accommodate a chat system and even if I could I certainly can’t afford to hire people to sit on chat 24/7.

First off, there are several live chat software solutions out there (Alive Chat is a popular one) that are easy to install without the need for any major site programming. Also, many of the sites that provide live chat packages can also supply operators who can man the chats. The rates are flexible and affordable and built to cater to businesses of all sizes. Consider this, if your competitor can afford it on what he is stealing off your plate, surely you can afford it on what’s left.

## But how can these hired chat operators be expected to handle my customers effectively?

They are trained chat operators. You admitted it yourself, your site has a comprehensive FAQ list. They can be furnished with that as well as whatever extra information you choose to supply. Live chat is not primarily about giving your customers additional information it’s more about the way your information is presented. A visitor who becomes involved in a sales discussion online is a lot more likely to commit and convert.

If you are losing business to competitors whose one apparent edge is that they’ve got live chat software that allows them to better connect with their customers, then the solution is pretty straight forward; merely take that edge away by following suit.

Impress your clients with seamless white label chat capabilities. WebsiteAlive – ask about our innovative lead generating chat solutions. WebsiteAlive.com